Benchmarking is how an organization gets to see the big picture. Industry data is collected across groups of organizations or individuals and then used to compare where you and your operations stand. This isn’t to declare a winner, but rather to give Multi-Site FM professionals a reference point when asking themselves the important questions like, “Am I ahead of the field here? Behind it? Right in line with everyone else?” For people in the Multi-Site FM industry, that context is hard to come by. Most available benchmarking data is built for a broad audience, and is spread across Industries, geographies, and facility types that don’t have much in common with running a multi-site retail operation.
Starting in 2026, ConnexFM is launching a series of benchmarking reports built specifically for multi-site retail FM professionals. Instead of a single bulky document covering everything at once, each report takes a focused slice of the survey data and organizes it around the questions you’re actually trying to answer.
The ConnexFM approach isn’t just in the reports, but also in the online benchmark dashboard that accompanies each report. This dynamic tool will not just read the report results but also access the data in an interactive online platform that gives you flexibility to filter and segment the data analysis further, so you can better align with your needs and comparisons.
It’s time to find your benchmark. Explore our series of reports below to empower your team with the data it needs to make informed decisions.
This report covers the people and structure side of facilities management: how teams are sized, compensated, organized, where they sit within the broader organization, and what technology they’re actually using day-to-day.