June 03, 2019 | | Industry News
PERRYSBURG, Ohio--(BUSINESS WIRE)--OnPoint Group today introduces TrueSource, an integration of the industry-leading, national maintenance solution brands, Metro Service Solutions, Miner National and NG&G. TrueSource combines more than 40 years of expertise in doors, locks, dock levelers, glass repair service, plumbing, emergency services and floor care/cleaning services. Through its 20,000+ qualified affiliate technicians nationwide, TrueSource offers rapid response and unparalleled first-trip resolution to maximize uptime and safety of critical facility maintenance operations.
TrueSource services equipment throughout the entire lifecycle, including preventative maintenance, facilities management and replacement. Its complete, value-driven solutions achieve the lowest system cost of maintenance and reduce downtime for facilities. The company’s proprietary, technology-enabled solutions dramatically simplify the challenge of managing multiple facilities by enabling customers to access their account information for any location, from anywhere, at any time.
A new website (truesource.com) has been launched to tell the TrueSource story.
“We understand the urgency and the impact on revenue when facility equipment goes down. We have the largest network of expert technicians who can resolve facility needs faster and with fewer trips. It’s important for facility managers to know that when operations face an interruption and they need immediate assistance, one phone call is all it takes to get the facility up and running,” said Carrie Zuchorski, TrueSource’s Chief Operating Officer.
“Our team is really excited to tell the market about TrueSource,” says Peter Biagioli, Chief Customer Officer. “Our hard work in taking the best of the three organizations and bringing them together is captured through the TrueSource brand. We are unparalleled in our focus on taking care of our customers, giving them the confidence to rely on us every time.”
TrueSource relies on trusted partnerships with its nationwide affiliates who are carefully selected based on performance, skill level and customer relationships. Customer experiences begin with the service expert answering the phone and understanding the customer’s needs, to the technician traveling with the tools needed to fix critical facility equipment on the first trip. Through this superior level of customer service, TrueSource has maintained long-standing partnerships with a majority of the Top 50 Retailers and hundreds of other customers in various industries in the US and Canada, continually helping them to meet their performance goals.
About OnPoint Group
OnPoint Group is the leading North American provider of management and maintenance services for doors, docks, material handling and warehouse accessories through its industry-leading divisions: TFS, Miner, TrueSource, and Concentric. Based in Perrysburg, OH, OnPoint Group has more than 600 technicians in over 80 locations to consistently deliver efficiency, safety and productivity to customers responsible for maintaining multifacility operations. Through an ongoing commitment to technological innovation, OnPoint Group continues to revolutionize the way facility managers optimize the total cost of ownership of mission-critical material handling and facilities equipment. For more information, visit www.onpointgroup.com.
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