ConnexFM Benchmarking Tool

The ConnexFM Benchmarking Tool is open for FY2021 data collection! Any individual member can participate. Login here with your ConnexFM Website credentials.

The ConnexFM Benchmarking Tool is an interactive, analytical benchmarking platform that provides dynamic reporting and personalized results available only to Connex members. Any ConnexFM member can participate! Tool will automatically update for all individuals on the company membership.

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Why participate?
Participants* get access to: 

  • Comparisons to Peers with Customizable Filters
  • Downloadable Powerpoint Personalized Results 

*Must answer all required questions to qualify as a participant

Participants who complete all the required questions on the survey will receive a complimentary copy of the 2022 Retail Facilities Maintenance Industry Overview. For questions, please email

Key Performance Indicators

Key Performance Indicators, KPIs, are measurable values that demonstrate how effectively key business objectives are being achieved. These include ways to identify performance gaps, future trends, best practices and qualities of top-performing organizations, along with ways to improve processes and methodologies. Connex’s Benchmarking Tool provides KPIs in the ‘Results Summary’ sections. These KPIs are automatically calculated as users enter data. Examples of available KPIs include:

  • HVAC Repair and Maintenance Expenses per Total Square Foot
  • Janitorial Maintenance Expenses as a Percentage of Total Operating Expenses
  • Number of Retail Stores in Operation per Employee



The Connex Benchmarking Tool includes filters to help members analyze and refine the data for comparisons. Available filters include:

  • Company Reach
  • Size of Category for Retail Stores
  • Average Age of Retail Store Building


Compare to Peers

Question-by-question comparisons of data are available for each survey section. This section includes the aggregate 25th, 50th and 75th percentiles for each question. Your responses will be indicated in a different color.

Personalized Results

The Connex Benchmarking Tool creates dynamically generated PowerPoint slides that illustrate your organization’s answers in comparison to the 25th, 50th and 75th percentile.