Education & Resources

Connex provides committed, dedicated retail facility management professionals with basic technical trade knowledge that is valuable in the marketplace. Our online courses provide step-by-step information on the fundamentals of facilities management.

You can sign up online using your Connex account for any of our online education courses listed below. Please email if you have questions are would like to request additional information.

Explore Current Courses...

Building a Healthy FM Team

NEW! Facilities Management staff recruitment and retention is an increasing struggle for FM Executives. Is your staff equipped to meet the challenges? The newest Connex Online Course, “Building a Healthy FM Team,” a four-module class that explores how to determine your staffing needs, tools to recruit and retain staff and developing a plan for long-term success. This course includes 4 modules.

Module 1: Assessing Skills Needs and Gaps for Current and Future Staff within FM Organizations
Module 2: Tools and Techniques for Recruiting FM Staff
Module 3: Creating a Professional Development Strategy for the FM Organization
Module 4: Building a Legacy FM Team

Learning Objectives:

  • Learn how to create a gap analysis that will aid your plan for developing your team.
  • Learn how to build your recruitment strategy and create the team you need.
  • Identify the best venues for education and training and sell the needed budget to senior executives.
  • Learn how to share your organizations cross cultural staff goal-setting skills and information sharing.

Bundle: $699 members | $899 non-members

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Competencies of Facilities Management in Multi-Site & Retail

The Competencies of FM is an intermediate online education course that features eight comprehensive courses of general skills needed for facilities management professionals. The series, developed by Michel Theriault, Principal, Strategic Advisor, FM Insight Consulting Ltd. has updated information previously found in the “RFMP Study Courses.”

Courses include:

  • Managing Routine and Emergency Repair/Replacement Processes
  • Preventive Maintenance
  • Managing a Project Roll Out
  • New Store Turnover
  • Closing an Existing Store
  • Maintaining Accurate Database Information
  • Managing Assets
  • Executing a Disaster Management Plan

Individual Course: $80 members | $150 non-members
Bundle: $495 members | $695 non-members

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Retail Facilities 101

Connex’s goal is to provide committed, dedicated retail facility management professionals with basic technical trade knowledge that is valuable in the marketplace. The Retail Facilities 101 Curriculum is a comprehensive curriculum of specific and practical trade information about the multi-site retail facilities environment. It is based on an outline that includes the essential trade concepts required of a competent retail facility professional.

The curriculum ensures all subject matter, learning objectives and key terminology are covered in a comprehensive manner and provides for increased learning and comprehension by the participant. The curriculum is a “living document,” reviewed and updated on regular intervals, so it remains a dependable source of specific and current practical knowledge.

Who Should Attend? 

  • FM professionals who need to increase basic knowledge in a specific trade
  • Seasoned professionals transitioning into the FM role
  • Young professionals entering the FM field

Earn Your Certificate of Completion – The steps are easy!

1. Plan your training over a 12- month period;
2. Register for course(s); and
3. Attend and complete the evaluation(s).

Individual Course: $35 members | $70 non-members
Bundle: $300 members | $600 non-members

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Conference Education Sessions

CONNEX Conferences offer world-class educational sessions from both CONNEX Members and professional speakers. Session topics range from technical training to professional development. Find past conference educational sessions from National, Mid-Year and Canada Conferences

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Building a Facilities Management Department from the Ground Up

This online educational series will review the steps involved in creating a facilities management department. Whether you are starting from the ground up or trying to dig out, these condensed sessions provide practical instructions, useful homework and reference additional resources that will help you create, sell and implement a plan to move forward.

Courses include:

  • Getting a Lay of the Land
  • Plan the Strategic Direction
  • Plan for Facility Operations & Maintenance
  • Plan the FM Department Staff
  • Plan for Failure – Developing an Emergency Preparedness Program
  • Plan for Replacement
  • Plan to Work Smarter through Technology
  • Budgeting for Success

Individual Course: $80 members | $150 non-members
Bundle: $495 members | $695 non-members

COMING 2020!

Membership Has Benefits

Members receive discounts on all education courses.


Contact for more information about our knowledge resources.